Check our FAQ, This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Based on my prior conversation with the repair guy, it will be another day or two to get someone out. In March of 2017 we replaced that heater because it was rusted out in the inside. 0 stars and they really stupid on service. Reviews and Ratings from Rheem Heating & Cooling customers who had an experience they wanted to share with millions of GetHuman users, including good testimonials, complaints, customer service nightmares, excellent service, negative reviews, bad experiences, and award-winning excellence. Have a question? The overall rating of the company is 1.6 and consumers are mostly dissatisfied. Original review: Dec. 16, 2020. I am not upset that a part went bad, I get it… things happen. The brand offers a variety of top-quality models: gas and electric, indoor and outdoor. Do not recommend to buy Rheem products. Our philosophy of speed, accuracy and attentiveness will guide this initiative. They are a member of AHRI so whatever efficiency ratings they list are certified by AHRI. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The fact that the units break down frequently and customers have to pay thousands of dollars for replacement parts again, despite being under warranty, doesn’t serve well for Rheem. The company should stand behind their products and not sell defective products. What can we help you with? Choose the right Rheem for your home. Review #2326483 is a subjective opinion of poster. This company is not yet accredited. This Rheem furnace review will assist you in making an informed decision about this brand and its products. FAQ. Copyright © 2020 Consumers Unified LLC. Benefits of a Rheem Air Conditioner. Thank You for Your Reply! Updated: November 2020 I purchased a brand new 40 gallon Rheem water heater in November of 2019. Here is an account by date of what occurred afterward. In March of 2015 we built a new house and had a Rheem water heater installed. Do I need a sensor. Additionally, You should receive an email with tracking information once the warehouse packages your part. Rheem was first mentioned on PissedConsumer on Jul 03, 2008 and since then this brand received 362 reviews. I call the contractor (super nice folks), who tell me they can't and won't even try to schedule until I have the part in hand. Customer Service: The majority of negative feedback from reviews online about Rheem are the unresponsiveness and denied warranty claims. Each Rheem water heater comes with a limited warranty. They did not give me a hard time, they were polite, and knew exactly what was wrong. Review #2357587 is a subjective opinion of poster. Review #2312553 is a subjective opinion of poster. Cant get through to customer service. There is a trouble code. We value your privacy. They publish that they offer heat pumps up to 20 SEER and 13 HSPF rating which is how heat pumps are rated for efficiency purposes. Have questions, or need some help with a Rheem tankless product? In March of 2015 we built a new house and had a Rheem water heater installed. Initial Rheem complaints should be directed to their team directly. You will either receive a call from our dispatch team with labor options or from an independent contractor in your area within 1 business day to setup an appointment. 1) Regular flushing is a must for longevity and reliability. They also offer a comprehensive variety of different water heaters and are known to be of very high quality and very practical as well. Started leaking from the inside. Definitely not a boring job. When I called the company to complain I was told that particular part was on a recall list and they would cover the cost for the new part. File a complaint. View full Rheem overview I have six people living in my house… my wife and I, an elderly parent, three children and none of us are happy with the thought of waiting six to eight days with no hot water. [email protected], referencing this review, our customer service team will contact you to assist accordingly. I am betting that the top brass at Rheem have not had to go through their warranty department for a repair, otherwise it would not be this way. Rheem ranks 52 of 321 in Heating, Cooling and Air Conditioning category. I'm just past the year warranty on parts so for a brand-new appliance I have to pay basically half the purchase price of the water heater itself just to possibly get it back in working order. Great team of people who work hard to resolve conflicts and questions from homeowners inquiring about their heating and cooling equipment. Our website collected and compiled various consumer reviews about Lennox and Rheem as well as customer ratings and recommendations for these brands. Seeger Weiss is investigating claims for a class action suit against Rheem for defective evaporator coils in their air conditioning units (“AC units”). Rheem told him it was defective and gave him a case number. Wish I went with different manufacturer. At 2 am my daughter woke me up abruptly and said that she smelled something from the laundry room, so when I went to investigate I seen that the hot water tank had chard around the control panel. Review #2329326 is a subjective opinion of poster. 2.0 (4) Heating Speed. A happy customer is a return customer! see the range. It took me twenty minutes to install. John B 3 years ago. Rinnai 2. Rheem Brand Overview . The book service call simply complete and submit the form bellow or call 1300 556 036. Rheem Customer Service. Reviews of Rheem-Ruud #G100-200 Contact Us. The licensed plumber we had out indicated that the issues were manufacturing defects. PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Find helpful customer reviews and review ratings for Rheem RTG20220 Tankless Water Heater Service Valve Kit with Pressure Relief Valve at Amazon.com. Reviewers write the most about Rheem Water Heater and give it 1.6 stars out of 5. Does not seem fair that I would need to pay for a part that is defective and a direct result of Rheem's poor manufacturing. Skip to main content.us. After spending 1000.00 dollars for a hot water heater in May I have had parts replaced on a brand new hot water heater and now it's November. Your Rheem furnace options range from inexpensive 80% efficient, single-stage furnaces to the Rheem Prestige R97V 97% furnace with modulating heat and a variable-speed blower. The only reason I gave a second star was because everyone I spoke with was very polite and professional. They are a member of AHRI so whatever efficiency ratings they list are certified by AHRI. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. The life span of a Rheem … For more information about reviews on ConsumerAffairs.com please visit our Report. Very Satisfied. Rheem offers flexible customer service options. Write a review on ProductReview.com.au! Review #2334623 is a subjective opinion of poster. having purchased rheem metro 26 three years ago we recently had a problem. Brands ; My Account; Payments; Quick Order; Shipping; Services. Rheem could find the case number, but could never find any paperwork concerning my plumber contacting them. Plumbing company in Maryland told my plumber they did not have a work order for my water heater. You can find contact details for Rheem above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Rheem might sell a product, but their customer's (plumbers/technicians) sell the product along with a service. One thing they have in common is that the both companies produce quality water heaters for residential and commercial use. Our content is intended to be used for general information purposes only. # 186*-***-**** also 180*-***-**** and 186*-***-****. Unsubscribe easily. DAY 3 - 12/7/2020: I do not receive a shipment notification, but I do receive a notification that I have been assigned a contractor to install the part once I receive it. Details forwarded to Rheem as requested but not expecting any reply. A part has been submitted to the Parts department for processing. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rheem Customer Service. So far it works great, a little noisy at times, can’t figure out why—noise is … Hello Select your address All. We paid to have it expedited for next day. Report. Review #2355252 is a subjective opinion of poster. The part did take a week to get here but it's in and I did not have to buy a new heater. Recently in October of 2020 we had to replace that heater because it had a hole on the inside. Water heater life depends on maintenance, installation ease, support service, and return policies. I express my complete dissatisfaction with Rheem’s process, so she expedites the shipment (which costs $30) so I will receive the part the next day. Electric Tank water heater due to defect in material or workmanship gas from... Need delivered straight to you, you should receive an email with tracking information once warehouse... My contractor and wait for hot water to operate three appliances at same... 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