170 KSH instead of 163.33 KSH). We will accept all returns as long as return intent is filed in the online returns form within 30 days after receiving your order. All Essential items AND all items sold by EACH third-party seller (if you’re buying from multiple third-party sellers) altogether also exceeds the threshold per seller. Return Policy. Alamat warehouse terdapat pada sticker return, mohon tempel pada kemasan terluar, lapisi dahulu dengan kertas lain dan jangan langsung tempel di kotak. Certain items in your order may be considered Hazardous Materials (HAZMAT). Missed Delivery. A $6.95 ($10.95 AK/HI) shipping fee will apply to … GrabPay. If there is a problem with the order, e-mail us at [email protected] within 7 business days of the receipt to let us know of your return or exchange. Delivery Requests 1. Return packages without the Seller Sales Invoice (for items sold by third party sellers) will not be accepted and will be returned to the customer. Returns, refunds, and exchanges are all a part of doing business online. Days Free Returns. Refund Policy. the express shipping fee will be added to the normal shipping fee. Articles in this section. Maybank EzyPay - Pay By Installment. Learn more about International Handling Fees. For orders with 3 or more items, the shipping fee for each item may be incremented by 5-10 KSH to facilitate payment (e.g. For Home & Living, the shipping fee will depend on what Tier the brand is under. SHOP ONLINE ON ZALORA HONG KONG. How to Return - Exchange or Refund. I do offer free shipping and my return policy for buyer's remorse is that I don't refund the original shipping costs or any non-refundable eBay and Paypal fees. Sorry we couldn't be helpful. Don’t think your order is right for you? COVID-19 Donation. Free Shipping ZALORA is proud to provide FREE SHIPPING on orders above HK$299 (after discounts and vouchers have been applied). How can I exchange & return/refund my item? ZALORA NOW. I ONLY buy items that are typically sold by Amazon and state free prime shipping & returns, and I return quite a bit. If the return conditions are met, you will receive an e-mail confirming that the return has been accepted and the Vendor will refund the purchase price of the returned merchandise (minus shipping fees, as applicable). How to Place an Order. If you have made your purchase as a guest: request a return by clicking on the link included in any of the emails we've sent you regarding your order. For Tier 2 brands, a shipping fee of Php 149 will be added if the order does not sum up above Php1,495 and a shipping discount of Php100 when above the threshold. Express Delivery. Any incorrect and/or incomplete entries will be refunded entirely to Wallet Credit. Wed, 9 Dec, 2020 at 9:23 AM. Order Tracking 2. International Delivery. Return Policy. Shipping Fee Policy. If you spend above a certain amount, you will qualify for a delivery fee discount or free delivery. Just ensure that your items do not fall under the list of non-exchangeable and non-refundable items and brands and that the following conditions are met: All set? Free delivery above $50* Our Sustainability Journey. Home / Return Policy. Amazon typically has a great return policy and customer service. Notes Custom-order or personalised items do not have a right to 14 days refund.If the return is caused by the consumer, consumer should be responsible for the shipping fee. within 30 days after receiving your order. Free delivery above $50* Our Sustainability Journey. - Enjoy the flexibility of our 30-day free returns policy (7 days for Pre-Loved items)! The shipping cost for the returned item will be deducted from the refund or store credit. Macys return policy is a customer’s saviour.If you bought something and didn’t like it once home or got a gift that doesn’t fit your requirements, you can easily return it to the company’s store or by mail (in case of online purchases).After all customer satisfaction is the key to … How can I cancel my return/exchange request? Shipping Fee Policy. Help us improve this article with your feedback. ZALORA offers free and easy returns within 30 days after delivery – no questions asked! Learn more about Wayfair’s Return Policy and easy online return process. Sorry we couldn't be helpful. Days Free Returns. Negative: “If you’ve opened the bottle, you can’t return it for a refund, and if you do return an item, we do not refund your shipping fee. The chart below shows Brand Tier for Home & Living. Are there additional fees for items shipped from overseas? I'm a ZALORA NOW subscriber. 7.9 ZALORA provides free shipping on all orders above the threshold set out in the Shipping Fees Policy. Creating an Account. Your shipping policy should be written into your return policy whether you have an ecommerce business or a brick-and-mortar store. Days Free Returns. ZALORA is the leading name in online fashion shopping, carrying an ever-expanding line of local and international brands tailored for consumers in the region. Free delivery available* Our Sustainability Journey. The Zalora E-Gift Cards are non-refundable in any scenario. Did you find it helpful? Order In Time For Christmas! ... Men's Sizing Guide 0. Who are Sellers? Days Free Returns. - Unlimited Next Day Absolutely zero express shipping fees No minimum spend needed Full rebate on your subscription fee Exclusive benefits from ZALORA & our partners Yes No. Exchange & Refund/Return 5. For areas classified as Out of Town, it will follow the same shipping fees stated above. Free shipping Enjoy free, 3- to 5-day ground shipping on everything at Dell.com with no minimum purchase. ... SG-Delivery & Shipping Fees. Did you find it helpful? Don’t sweat it! If you use UPS and the pre-printed label a return fee of $6.95 applies to every return and will be deducted from your refund. We will process your return or exchange after it arrives. Number of Packages in Delivery. Excludes taxes, fees & service charges, store credits & voucher code ZALORA reserves the right, in their sole and absolute discretion, to determine the currency exchange rate for Cashback calculation Codes not posted on ShopBack will not receive cashback ZBAP codes will not receive cashback Cashback will initially track at a lower amount, and update upon validation Brunei: Enjoy LOWER shipping when you spend RM 200 and above on items sold by ZALORA (does not apply on Sold by Seller, fulfilled by ZALORA items). Simply place the item(s) in their original product packaging and file your return or exchange online here . SHOP ONLINE ON ZALORA HONG KONG. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded. To find out if your area is included in the list of Out of Town cities, click here. You can choose one of the following return options: Exchanges are only available for different sizes and/or colors of the same style. Shipping Fee Policy. A Return/Refund policy lets customers know: If you offer refunds and/or exchanges, If you accept returns from customers, What a customer must do to initiate a return, Which party pays for return shipping, and; Any other important information related to a return and refund How can I use a voucher code? COVID-19 Donation. Luggage Warranty. Please take note that not all items sold by ZALORA qualify for Express Shipping. - Enjoy the flexibility of our 30-day free returns policy! SG-Payments. For every set of items from the same third-party seller (local and overseas), a Php149.00 charge will be added if order does not sum up above Php1,495.00. If your order from Sold by ZALORA-Overseas is below the threshold of Php2,495, a Php199 shipping fee will apply. A Shipping Policy isn't to be confused with a Return/Refund Policy. In thousands of sales and shipments, I have only had 2 remorse returns. Large items: shipping fees will always be charged separately since these items require specific transport arrangements. Shipping Fee Policy. Outline if users have the option to return items via mail, who is responsible for shipping costs, whether you have specific shipping guidelines, and what shipping address customers should use. Who are Sellers? Let us know as soon as possible by contacting our friendly customer service here. Yes No. Help us improve this article with your feedback. - Should you have any questions regarding this product, please feel free to check out our FAQs or get in touch with our friendly Customer Service team ZALORA offers free and easy returns within 30 days after delivery – no questions asked! - For more details, please see our FAQs here! Send feedback. * (If you purchased the book, you need not return it.) Beauty product, earrings, under garment/swimwear will be non returnable. ... Return Policy. Your Zalora Wallet will be updated with the amount. Days Free Returns. To enjoy ZALORA FREE Shipping place at least RM99 worth of products which is sold and fufilled by ZALORA in your cart. Express Shipping. Absolutely zero shipping fees** All your fashion needs fulfilled quickly and effortlessly; No minimum spend needed to obtain free shipping; So whether you’re buying a pair of dazzling earrings worth RM30 or an evening dress that costs upwards of RM100, we’ll make sure … For Essentials, a Php99 charge will be added if the order does not sum up above Php1,995. Special Delivery Request. Order In Time For Christmas! For Tier 3 brands, a shipping fee of Php 99 will be added if the order does not sum up above Php1,995 and free shipping when sum is above the threshold. Minimum spend is calculated after applying any vouchers or discounts, if any. Our selection of over 50.000 products covers every aspect of fashion, from skirts to suits, sneakers to … Refund Ongkos Kirim ZALORA Indonesia ® | Form Pengembalian Ongkos Kirim ke Warehouse ZALORA Estimasti 1 - 3 hari kerja. We are unable to accommodate exchange requests for different products. Final shipping fees will be calculated at checkout. If the customer chooses a refund, we will refund the original product price. the express shipping fee will be added to the normal shipping fee. Number of Packages in Delivery. Number Of Packages Per Delivery. Shipping Fee Policy. Self Return At A Dropoff Point With A Return Label. To avail of delivery fee discount or free delivery for your mixed basket, check that items sold by ZALORA- Local and items sold by ZALORA- Overseas should both reach their respective thresholds. All and any shipping fees are non-refundable. We charted out these delivery charges for you below. Shipping Fees Policy. To complete your return, we require a receipt or proof of purchase. I would say easily 200+ orders a year. ... we can also allow a return. Sell With ZALORA. Learn More About ZALORA. The restock fee can help you recoup your original postage for some items and your amazon fee, packaging fees, etc. ZALORA Promo Code in Philippines for January 2021 ... do click through ShopBack again and re-do your purchases to ensure tracking is still active Return to ShopBack and click through to the merchant every time you are making a new transaction. ... Related Articles. How To Return Your Items (Exchange Or Refund) Shipping Fee Waiver Policy. Final shipping fees will be calculated at checkout. How does the ZALORA NOW auto-renewal feature work? Our selection of over 50.000 products covers every aspect of fashion, from skirts to suits, sneakers to … However, this minimum spend is only applicable after discounts and vouchers have been applied. Delivery & Shipping Fees 6. ... (such as cleaning, folding and bagging), a cleaning fee of $10 may apply to your return. Free shipping currently applies to all ZALORA MarketPlace's orders. See all 8 articles. Send feedback. You also need to write who will pay for return shipping and mention if there is a restocking fee. Mention online shopping and ZALORA comes to mind. Shipping Fee Waiver Policy. Yes No. Learn more about International Handling Fees. It covers the cost of expenses related to fulfillment, such as warehouse storage cost, overseas shipment cost, and packing cost. ZALORA Indonesia merupakan yang terdepan dalam belanja fashion online, menyediakan brand lokal dan internasional yang terus bertambah untuk para konsumer di seluruh Indonesia. Take note that items shipped from overseas may be charged separate handling fees. Easy returns Send it back within 30 days of your invoice date for a full refund, including free return shipping. What is Cashback? For return picks ups and drop offs, you might still experience some delays due to the volume we are managing, and possible official restrictions still in place in certain areas around the country. All exchanged and returned items are not eligible for Cashback. Sorry we couldn't be helpful. English. the express shipping fee will be added to the normal shipping fee. Returns can be made through our Online Returns Form. Contact Zalora customer service. For Zalora, The return process usually takes 5-12 day to complete the return and receive the order sent by the customer. If you don't specify a refund method or forgot to input your bank account details via our Online Returns and Exchange Module, we pay you back via Wallet Credit by default. Please note that due to partnership restrictions, items Sold by ZALORA- International and  Sold by Sellers as well as those in the Non-Exchangeable and Non-Refundable Items and Brands list are not available for exchange, unless stated otherwise. We will NOT accept order cancellation request if the order have already been shipped.Items that do not meet these criteria will not be considered for return.Return shipping … Simply pack the item, with its original packaging and tags, into the ZALORA delivery package. To complete your return, we require a receipt or proof of purchase. ZALORA is the leading name in online fashion shopping, carrying an ever-expanding line of local and international brands tailored for consumers in the region. Shipping Fees Policy. - For more details, please see our FAQs here! ... ZALORA NOW. ... Our return policy only extends to USA shipments. The return shipping cost will depend on the weight and dimensions of the returned item. For orders canceled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. See all 8 articles. At ZALORA, we keep our shipping fees to a minimum so that you get more bang for your buck! You can request a return under the order details. Alamat warehouse terdapat pada sticker return, mohon tempel pada kemasan terluar, lapisi dahulu dengan kertas lain dan jangan langsung tempel di kotak. Just in the United States, Statista estimates return deliveries will cost businesses $550 billion by 2020—a 75.2% increase from four years earlier. Live in Malaysia? 9.3 We provide a pre-paid return shipping service to ensure the best possible online shopping experience for you. Shop NOKIA 7.2 Smartphone With Free Jacket And Clear Case NOW only Php 10,990.00 Online at ZALORA Philippines | Nationwide Shipping Cash On Delivery Cashback 30 Days Free Returns Number Of Packages Per Delivery. Simply place the item(s) in their original product packaging and file your return or exchange online here . Servicing My Items. Shipping Fee Policy. What Is Cashback? Requests for item exchange using the traditional method will be subject to availability. Free delivery above $50* Our Sustainability Journey. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund. Luggage Warranty. Yes No. HK-Orders. Maksimal Rp 15.000 (Jawa & Bali) dan maksimal Rp. Order In Time For Christmas! ... HK-Delivery & Shipping Fees. You can avail of free shipping if the sum is above the threshold per seller (local and overseas) or essentials. Mixed Orders (Items "Sold by ZALORA" + Items "Sold by Sellers") - Mega Manila, Major Cities in Luzon, Visayas, Mindanao, The whole regions below are also considered as, -Apayao, Batanes, Camiguin, Catanduanes, Compostela Valley, Dinagat Islands, Guimaras, Ifugao, Kalinga, Lanao del Sur, Mountain Province, Northern Samar, Quirino, Sulu, Tawi-Tawi. Shipping Fee Waiver Policy. Shipping Fee Waiver Policy. Minimum spend is calculated after applying any vouchers or discounts, if any. If your order from Sold by ZALORA-Local is below the threshold of Php1,695, a Php149 shipping fee will apply. Please make sure the item is in the condition you received it in. English ; - Should you have any questions regarding this product, please feel free to check out our FAQs or get in touch with our friendly Customer Service team Missed Delivery. A Php100 shipping fee discount will apply if your order sums above the threshold for Sold by ZALORA-Local and a Php 150 shipping discount for Sold by ZALORA-Overseas. Send feedback. Refunds are typically issued via your preferred refund method (cash on delivery via bank transfer, credit card/paypal via reversal, gcash via gcash account) as indicated on our online Returns and Exchanges form. Enjoy ZALORA FREE Express Shipping for next 365 days! Return Policy. - Enjoy the flexibility of our 30-day free returns policy (7 days for Pre-Loved items)! Luar Jakarta 2 - 6 hari kerja You can drop off the package at any SingPost counter or POPStation, island-wide! How to Order 4. ... Return Policy. Payments 4. Did you find it helpful? If your order is below Php1,695 and you opt for express delivery (local orders only!) ... ZALORA NOW. Please ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items HERE. Mention online shopping and ZALORA comes to mind. Product Authenticity - Is ZALORA Legit? Related Articles. Luggage Warranty. Who are Sellers? No-Delivery Zones. What is Cashback? How do I use the Online Exchange & Refund/Return Feature? We're very sorry that you received a wrong or defective item and would like to make it up to you! If you choose not to use our prepaid label, you will be responsible for paying all return shipping costs up front. But good news! Believing that your online shopping experience should be easy and fun, we offer speedy deliveries with 30 days free return policy as well as various payment methods. Delivery & Shipping Fees 8. I shop on Amazon A LOT! Voucher codes cannot be re-issued and are non-refundable. For Desktop Users. Items that are applicable for express shipping will have an icon like this displayed on your cart page and again on the checkout page. If you are unable to find the pre-paid shipping label, please contact our Contact Service Team via chat or [email protected] Free delivery available* Our Sustainability Journey. To find out more about how long refunds are credited back to you, click here. Dana ordered 8 items which are 2 ZALORA Basics items (Sold by ZALORA-Local), 2 Items (Essentials), and 2 items from Adam and Eve, and 2 items from Bench (Sold by [Third-Party Seller]). Items & brands that were purchased under a campaign/sale that indicates the products to be Non-Exchangeable & Non-Refundable. Return Policy. Dell will even waive the restocking fee. Payment Options. - Stainless digital watch- Regular time keeping: Hour, minute, second, pm, date, day- Stainless steel band- Resin case- Resin glass- LED glass- 1/100-second stopwatch- Daily alarm- Hourly time signal- Auto-calendar (set at 28 days for February)- 12/24-hour format- +/30 seconds per month- Water resistant up to 30 meters- Digital display- Adjustable clasp fastening Simply pack the item, with its original packaging and tags, into the ZALORA delivery package. 7.9 ZALORA provides free shipping on all orders above the threshold set out in the Shipping Fees Policy. Did you find it helpful? Wayfair Returns and Exchange Return Shipping. For orders consisting mixed items from both ZALORA's main catalog pages and MarketPlace, free shipping applies when the order value of the main ZALORA catalog's items hit $40, after voucher codes and discounts. What Is Cashback? Yes No. Maksimal Rp 15.000 (Jawa & Bali) dan maksimal Rp. If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via Wallet Credit and your original payment method. Final shipping fees will be calculated at checkout. What are the Non-Exchangeable & Non-Refundable Items & Brands? Delivery Times; ZALORA NOW; Express Delivery; Shipping Fee Policy; Number of Packages in Delivery; No-Delivery Zones; International Delivery; Order In Time For Christmas! Airline Restrictions To East Malaysia. 7.10 In event there exists a conflict of total cart size for free shipping entitlement, the value on our Platform shall prevail. For return picks ups and drop offs, you might still experience some delays due to the volume we are managing, and possible official restrictions still in place in certain areas around the country. Don’t sweat it! Sold by ZALORA (Local and Overseas) - Mega Manila,Major Cities in Luzon,Visayas, Mindanao, Sold by Seller, Essentials and Home & Living- Mega Manila, Major Cities in Luzon,Visayas, Mindanao. What is Zalora non-returnable item policy? 7.10 In event there exists a conflict of total cart size for free shipping entitlement, the value on our Platform shall prevail. Comments 0 comments. Return Drop Off Locations. See all 7 articles. International handling fees are only charged to … The E-Gift Cards are valid for 1-year from the date of purchase. Brunei: Enjoy LOWER shipping when you spend RM 200 and above on items sold by ZALORA (does not apply on Sold by Seller, fulfilled by ZALORA items). Step-3: After preparing your order for the return, it’s time to ship it to your nearest/advised Wayfair’s warehouse. To return anything ordered from our site, simply print a return request form and follow the instructions on the form. ZALORA FREE Shipping > Take advantage of ZALORA FREE Shipping! Non-Exchangeable and Non-Refundable Items and Brands, Banco De Oro (BDO) Savings/ Checking Account, Bank of the Philippine Islands Savings/ Checking Account, Development Bank of the Philippines (DBP). You can drop off the package at any SingPost counter or POPStation, island-wide! We'll email you a label to attach to the return package which you can then drop off at any drop point Shipping Fees Policy. Please askour customer service to make sure you send the package to the right address. HELP TOPICS. In this case, the customer will be responsible for the shipping fee both ways (to and from our warehouse) for an exchange. Return Policy. ZALORA is the one-stop online fashion destination with thousands of new products coming in every week to keep customers excited. I have attempted to return a purchase from amazon before and saw the message and decided to just sell it myself instead of paying a hugely increased shipping fee to amazon than what I could mail to another buyer myself. 1. non-exchangeable and non-refundable items and brands. KrisFlyer Miles. Please refer to the pre-paid shipping label in the parcel sent to you. ... ZALORA NOW; Express Delivery; Shipping Fees Policy; Shipping Fee Waiver Policy; ... Return Policy. No-Delivery Zones. If your order is below Php1,695 and you opt for express delivery (local orders only!) Send feedback. You can call Zalora at +6 032 027 4717 phone number, fill out a contact form on their website www.zalora.com, or write a letter to … A handling fee is an amount charged to customers on top of the order subtotal and shipping fees. Return to top. Notes Custom-order or personalised items do not have a right to 14 days refund.If the return is caused by the consumer, consumer should be responsible for the shipping fee. Submit a request. Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to … SG-Exchange & Refund/Return. If your order is below Php1,695 and you opt for express delivery (local orders only!) How do the ZALORA NOW exclusive benefits work? International Delivery. Missed Delivery. Should you receive return of this item, please submit your enquiry via Seller Helpdesk at "Operations: Order Processing - Return" How do I get back the return item from ZALORA? Requests for item exchange using the traditional method will be subject to availability. ZALORA offers free and easy returns within 30 days after delivery – no questions asked! Send feedback. For Tier 1 brands, a shipping fee of Php 199 will be added if the order does not sum up above Php1,995 and a shipping discount of Php50 when above the threshold. Final shipping fees will be calculated at checkout. For orders with less than 40 SGD of products including taxes, a flat 4.90 SGD shipping fee will be applied to the order. My Orders Module. The due date for return will be given to you when you place your rental order. If an item isn't the perfect match, you can return it for a refund within 30 days of delivery in the original condition and packaging. Self Return At POPStation / SingPost With A Return Label. Self Return At POPStation / SingPost With A Return … Returns Tracking. COVID-19 Donation. We will process your return or exchange after it arrives. A Php100 shipping fee discount will apply if your order sums above the threshold for Sold by ZALORA-Local and a Php 150 shipping discount for Sold by ZALORA-Overseas. To find out more about how to file your return or exchange online, click here. The customer has to borne the costs of shipping (vary depending on the location of the return) the returns which, will … Dana ordered 6 items which are 2 ZALORA items (Sold by ZALORA=Local), 2 Items from Mango (Sold by ZALORA=Overseas), and 2 items from Sesura (Sold by [Third-Party Seller]). Any pending cashback value earned on these products will be removed from your cashback wallet as soon as you submit a return or exchange request. Please askour customer service to make sure you send the package to the right address. ( Jawa & Bali ) dan maksimal Rp our friendly customer service to the... Out in the shipping fee, this minimum spend is calculated after applying any vouchers or discounts, any! Express shipping for next 365 days sure you send the package at any SingPost counter or,..., you need not return it. refund details given are correct and complete hours of purchase that indicates products! 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Is calculated after applying any vouchers or discounts, if any only available for different products your rental order sum! 4.90 SGD shipping fee will be responsible for paying all return shipping cost for returned. The order sent by the customer chooses a refund, including free return costs. Vouchers or discounts, if any a brick-and-mortar store, we keep our shipping will! At Dell.com with no minimum purchase prepaid label, please contact our contact service Team via chat or customer my.zalora.com!, 24/7 friendly customer service to make sure the item, with its packaging... Print a return request form and follow the instructions on the checkout page possible online shopping experience for you.... Customers on top of the order does not sum up above Php1,995 the refund or store Credit ( exchange refund! At ZALORA, we keep our shipping fees for items shipped from overseas may be charged separately these! From our site, simply print a return label after applying any vouchers or discounts, if any classified out. Items `` Sold by ZALORA in your order from Sold by ZALORA-Local is below Php1,695 and you opt for delivery! Exchange & Refund/Return Feature SingPost counter or POPStation, island-wide for Essentials, a cleaning of... Fee will apply it. storage cost, and I return quite a bit unable to find out more how...: Exchanges are only available for different sizes and/or colors of the item. Refund details given are correct and complete brand is under 299 ( after discounts and have... Fee discount or free delivery a Dropoff Point with a Return/Refund Policy ZALORA for. Be re-issued and are non-refundable in any scenario s return Policy and easy returns send it within! Only available for different products refunds until the original product price and on! > take advantage of ZALORA free express shipping for next 365 days charted out these delivery charges for below! Packing cost or POPStation, island-wide $ 10 may apply to your return or online. Returns can be made through our online returns form under the order does sum... Business or a brick-and-mortar store 30-day free returns Policy langsung tempel di kotak... ( such cleaning... We will process your return or exchange online here cost of expenses related to,! Its original packaging and file your return, we require a receipt or proof purchase. Into your return or exchange online here avail of free shipping entitlement, the shipping will... Amazon and state free prime shipping & returns, and I return quite a bit such cleaning...